Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
relationship between the guide's interpretation of knowledge and the quality of the customer experience
research techniques for acquiring and maintaining current knowledge of a specialised topic
detailed knowledge of a specific environment of visitor interest to a level of depth sufficient to provide a guided tour of the environment, including:
how the environment developed/evolved
historically and culturally significant features of the environment, including details of any exhibits, displays or performances
individuals associated with the environment, their roles and impacts
role of the environment within the local community, both past and present
relationship of the specific environment to the past/current Australian culture and history
nature and extent of visitation to the environment
current management and operating details for the environment.
Linkages to Other Units
This unit must be assessed with the following unit. This unit describes the skills and knowledge that are essential to this unit of competence:
THTFTG06B Prepare and present tour commentaries or activities
This unit also underpins effective performance in all other guiding units and combined assessment and/or training with those units is strongly recommended to avoid an inappropriate focus on assessment of bodies of knowledge unrelated to the needs of customers.
Critical Aspects of Assessment
Evidence of the following is critical to the judgement of competence in this unit:
knowledge of one or more cultural/heritage environments as specified in the Evidence Guide and to a level of depth and familiarity sufficient to:
develop a coherent and interesting interpretation for customers
answer the typical questions asked by customers on the given topic
ability to source and update relevant information to meet differing customer needs and to incorporate this information in interpretive commentaries and activities.
Context of Assessment and Resource Implications
Assessment must ensure:
demonstration of knowledge through the presentation of an interpretive commentary or activity within an operational and commercially realistic guiding environment (within a cultural centre, gallery, national park)
interaction with and involvement of a customer group (of appropriate size and nature for the local workplace) with whom knowledge can be shared
presentation of activity or commentary on more than one topic and within more than one environment to ensure that knowledge and skills can be adapted to different guiding contexts.
Assessment Methods
Assessment methods must be chosen to ensure that the application of knowledge to guiding and interpretive activities can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate using knowledge to deliver an interpretive commentary or activity
questioning of group members on their response to the candidate's breadth of knowledge and ability to delivery that knowledge in an interesting way
review of a research portfolio to assess the candidate's ability to research current and accurate information
oral and written questions to assess the way in which the research process has been used
oral or written questions to assess key knowledge detailed in the Evidence Guide
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Reviewing original historical documentation to assess how it may be used in a customer activity (2)
Communicating Ideas and Information
For example:
Integrating information into a commentary or interpretive activity (2)
Planning and Organising Activities
For example:
Developing an information reference and updating system (2)
Working with Others and in Teams
For example:
Discussing changing customer trends and interests with fellow guides (2)
Using Mathematical Ideas and Techniques
For example:
Not Applicable
Solving Problems
For example:
Resolving a situation where two sources provide conflicting information (1)
Using Technology
For example:
Using the Internet to access current information on a given topic or location (1)
Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
relationship between the guide's interpretation of knowledge and the quality of the customer experience
research techniques for acquiring and maintaining current knowledge of a specialised topic
detailed knowledge of a specific environment of visitor interest to a level of depth sufficient to provide a guided tour of the environment, including:
how the environment developed/evolved
historically and culturally significant features of the environment, including details of any exhibits, displays or performances
individuals associated with the environment, their roles and impacts
role of the environment within the local community, both past and present
relationship of the specific environment to the past/current Australian culture and history
nature and extent of visitation to the environment
current management and operating details for the environment.
Linkages to Other Units
This unit must be assessed with the following unit. This unit describes the skills and knowledge that are essential to this unit of competence:
THTFTG06B Prepare and present tour commentaries or activities
This unit also underpins effective performance in all other guiding units and combined assessment and/or training with those units is strongly recommended to avoid an inappropriate focus on assessment of bodies of knowledge unrelated to the needs of customers.
Critical Aspects of Assessment
Evidence of the following is critical to the judgement of competence in this unit:
knowledge of one or more cultural/heritage environments as specified in the Evidence Guide and to a level of depth and familiarity sufficient to:
develop a coherent and interesting interpretation for customers
answer the typical questions asked by customers on the given topic
ability to source and update relevant information to meet differing customer needs and to incorporate this information in interpretive commentaries and activities.
Context of Assessment and Resource Implications
Assessment must ensure:
demonstration of knowledge through the presentation of an interpretive commentary or activity within an operational and commercially realistic guiding environment (within a cultural centre, gallery, national park)
interaction with and involvement of a customer group (of appropriate size and nature for the local workplace) with whom knowledge can be shared
presentation of activity or commentary on more than one topic and within more than one environment to ensure that knowledge and skills can be adapted to different guiding contexts.
Assessment Methods
Assessment methods must be chosen to ensure that the application of knowledge to guiding and interpretive activities can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate using knowledge to deliver an interpretive commentary or activity
questioning of group members on their response to the candidate's breadth of knowledge and ability to delivery that knowledge in an interesting way
review of a research portfolio to assess the candidate's ability to research current and accurate information
oral and written questions to assess the way in which the research process has been used
oral or written questions to assess key knowledge detailed in the Evidence Guide
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Reviewing original historical documentation to assess how it may be used in a customer activity (2)
Communicating Ideas and Information
For example:
Integrating information into a commentary or interpretive activity (2)
Planning and Organising Activities
For example:
Developing an information reference and updating system (2)
Working with Others and in Teams
For example:
Discussing changing customer trends and interests with fellow guides (2)
Using Mathematical Ideas and Techniques
For example:
Not Applicable
Solving Problems
For example:
Resolving a situation where two sources provide conflicting information (1)
Using Technology
For example:
Using the Internet to access current information on a given topic or location (1)